1. How to Get Internet for Your New Home
In the Czech Republic, you can choose between several large international providers and a wide range of smaller, often local ones. INTERCONNECT is a local provider with coverage across the entire country.
First, find out the exact address of your new home, for example:
Václavské náměstí 1282/51, 11000 Prague – Nové Město
Enter this address on the homepage of www.interconnect.cz – you will see all available fixed-line internet options for that location. All packages include unlimited data and differ only by connection speed. Make sure to enter the address exactly as it appears officially.
2. Internet Technologies Available in the Czech Republic
The most common connection types include:
- Fiber optics
- Copper-based cables (Ethernet, VDSL, ADSL)
- Wireless microwave links
The website will automatically show you which technologies are available at your specific address.
3. Required Documents
EU Citizens: A valid national ID or passport is sufficient. You might also need landlord approval for cable installation – for example, if drilling is necessary. A consent form will be provided in advance if required.
Non-EU Citizens: You’ll need your passport and one of the following documents:
- Schengen Visa
- Long-Term Visa
- Long-Term Residence Permit
- Employee Card
- EU Blue Card
- Permanent Residence Permit
- Temporary Residence Permit
- Travel Document for Identity Verification
4. Signing the Contract
Signing with INTERCONNECT is quick and digital. No special certificate is needed. You can sign using your finger on a mobile screen or a mouse on your computer. If you have a Czech bank account, you can also sign using your bank identity.
If none of these work for you, you may print and sign the contract and send a scanned copy by email — though this is not the preferred method.
5. Installation: What to Expect
After placing your order and signing the contract, a technician will visit you at a scheduled time window (within a 2-hour range). If a router was needed, it will have been delivered beforehand via courier.
The technician may only speak Czech, but don’t worry – they are experienced and can manage the installation without needing to speak your language. Just hand them the router and let them do their job. In Czech households, it's customary to remove your shoes at the door.
Once installation is complete, the technician will test the connection and ask you to sign a handover protocol. If signed on paper, you'll receive a copy immediately. If signed digitally (on a tablet), the copy will be emailed to you.
6. How Billing Works
You will be billed monthly, and you will receive an invoice via email in PDF format. Each invoice includes two QR codes:
- One for use with Czech mobile banking apps – it pre-fills all the payment details
- One that opens a secure online payment page for credit/debit card payment
You have 15 days to pay each invoice. Late payment may result in service suspension and debt collection. Paying on time helps build your creditworthiness for other services in the Czech Republic.
7. Cancelling or Transferring Your Connection When Moving Out
Transfer to a New User
If you're moving out, you can ask the landlord or the new tenant to take over the connection. Provide their contact information to INTERCONNECT and they will handle the transfer.
Cancelling Your Service
To cancel your internet, you must send a written termination notice. The standard notice period is one month. The notice must include your contract details, the desired termination date, and your signature.
You can submit the notice via secure email, registered mail, Czech data mailbox, in person, or by any agreed-upon method.
Don’t Forget to Cancel
Whether you're moving within the country or abroad, don’t forget to officially end or transfer your internet service. If not, your contract continues and you’ll remain financially responsible. Ignoring this can eventually lead to legal proceedings and enforcement orders.
If you borrowed any equipment (such as a router, modem, or converter), you must return it yourself — either in person or by shipping it well-packaged. Technicians do not collect returned equipment. Unreturned devices may be charged to you.