With the PREMIUM SUPPORT add-on, you not only get continuous professional care, but also the assurance that any problem will be resolved quickly and efficiently. We offer you exclusive services that save you time and money and ensure your business runs smoothly.
You will always be our top priority. Enjoy the comfort and assurance that our professional support provides.
What is PREMIUM SUPPORT?
Proactive monitoring and notifications during business hours
Our monitoring team instantly detects and resolves any abnormality on your line. Key monitored parameters include sudden latency increase, packet loss, or switching to a backup line. During business hours, we actively call the customer or provide information via other channels. At night, we log the issue and, if we cannot resolve it remotely, we reserve analyst or technician time for the morning.
Priority technician dispatch
When needed, we guarantee you a priority technical response before other customers, minimizing your service interruption.
VIP hotline 24/7 without a phone menu
Whenever you need, you have direct access to our VIP line—no phone menus, you’re immediately connected to a qualified specialist.
For OFFICE plans at a low fee.
Free for GARANT plans.
