Management of computer networks, servers, software
Centralized troubleshooting, monitoring, maintenance
Implementation and management of cloud technologies
Email protection against attacks
Data backup
Firewall and antivirus management
Non-stop technical support
Affordable remote support and service
Technician visits to the customer
Complete outsourcing of corporate IT service and management. From user support, basic maintenance and computer servicing, management of computer networks, servers, network components including virtualization and cloud technologies, security, backups to IT infrastructure development planning.
After takeover of the systems, the customer receives regular maintenance, supervision, non-stop phone support, and in case of any problems or requests, these are handled remotely by a specialist, or if the problem is more serious, a technician is sent to the customer to resolve it on site.
The foundation of our IT service and management outsourcing is taking over the management of the customer's IT infrastructure. Our specialists perform an initial analysis and audit of the customer's current technologies and equipment, document them, and in case of any critical issues, agree with the customer on ways to eliminate them. At the same time, technical means for security, supervision, and remote service delivery are established. Afterwards, regular service and maintenance are carried out based on predefined customer requirements or on a case-by-case basis (user support, troubleshooting, emergencies, etc.).
Our team of specialists handles as much service as possible flexibly via remote support using modern technical means (encrypted secure VPN access to customer networks, TeamViewer for user support, etc.). Thanks to this, we can react very quickly and, in the event of failures, the customer usually does not have to wait hours or days for a technician to come out; help is provided almost immediately, even outside working hours. In addition, remote service interventions are more affordable. Physical technician visits are, of course, also possible and sometimes necessary (e.g., hardware faults, installation of new equipment, etc.). However, we strive to perform the majority of services remotely, as it is faster and more economical. IT management and service also include consulting, design, and planning for IT infrastructure development and replacement. When supplying IT equipment, we do not limit the customer in choosing a supplier; we only require a consultation before purchasing, due to compatibility.
Regular maintenance refers to the provision of service tasks according to a pre-agreed schedule. Service is provided for regular management, backups, software installations, hardware, and network infrastructure development, etc.
The regular maintenance service can be arranged individually by the customer and is not strictly limited to a set number of service hours, which is quite flexible but depends on the needed scope of activities. For example, routine maintenance of workstations, servers, network services, and devices. It is possible to suitably combine on-site services and tasks performed by our technician and remote services and tasks.
Service tasks are provided both during standard business hours and outside of them, which is advantageous for not disrupting the customer’s operations. It depends on specific requirements and agreement with the customer.
The regular maintenance service can be scheduled as needed. For on-site service, you can set the number and schedule of technician visits to the customer. The standard is regular service 1-2 times per month.
During regular maintenance, outages in the customer's network infrastructure are possible, or it may be necessary to be physically present at specific workstations, servers, network elements, etc. For this reason, it is advisable to schedule some maintenance outside of working hours. If the nature of the work cannot be done remotely, the way of accessing managed devices and technical equipment will be agreed with the customer. This is handled individually.
Remote management means a technician remotely accessing the customer's computer network or device over a secure internet channel (VPN, TeamViewer, or similar). Most simple service tasks do not require a technician's physical presence and can be resolved through remote management, which mainly saves the customer the cost of technician visits and results in faster problem resolution.
After agreement with the customer, an existing or new remote access service is used for remote management needs. Access to this service is secured by high-quality encryption algorithms for internet data transfer.
Access to the customer's internal network is only allowed to pre-defined technicians based on individual user accounts, or if possible, by public key certificates (preferred option). Before setting up the service, the customer will be fully informed about the method and technical parameters (which depend on the specific network infrastructure and equipment).
This way of handling client service requests is not only the most flexible but also the most cost-effective.
The outsourcing of IT service and management is not charged at a flat rate, it is only contractually bound by a minimum monthly commitment. In practice, this means that the customer agrees to order service work at least to a minimum extent. Everything is individually agreed upon when the contract is signed, according to the size of the customer’s infrastructure, number of devices, branches, etc.
As part of IT service and management outsourcing, the customer is notified of any license inconsistencies and offered optimal solutions for license compliance; however, the final decision and responsibility remains with the customer. The customer always owns the software licenses, and INTERCONNECT s.r.o. assumes no responsibility for customer software licenses.
The current price list can be found in the "Downloads" section.
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