INTERCONNECT s.r.o., ID 25704826 (“IC”), communicates with other providers primarily using a common solution in the process of changing the internet access service provider. If a common solution does not exist, or if IC agrees with a specific provider, IC communicates with them regarding the change of internet access service provider via the address info@interconnect.cz with the subject "Operator Change §34a". The service is available on working days in the Czech Republic from 8:00 to 16:00.
Communication through the contact provided here (whether in the role of IC as the departing or receiving provider) is recorded and archived for the purpose of resolving participant complaints and any potential IC liability for damages due to possible breaches of its obligations during the change of internet access service provider.
IC communicates with other providers, where it can be verified based on publicly available information that they are authorized providers of publicly available internet access services for participants, exclusively to the email address explicitly published for this purpose in an easily accessible manner on the official websites of such providers. If submissions received by IC from other entities providing internet access services regarding the change of provider do not meet the criteria according to the previous sentence, IC will reject them.